returns and exchange

At ikatra Ilkal Sarees, your satisfaction is at the heart of everything we do. We take great pride in offering you the finest handcrafted sarees that represent the rich textile heritage of India. However, if for any reason you need to return or exchange a product, we request you to review our return policy mentioned below.

Returns or exchanges are accepted
To initiate a return or exchange, login into our account https://ikatra.in/my-account/orders
Cancel – Available only for orders under “Processing”
Return – Available within 7 days of delivery
Add a message for smoother processing
You’ll also receive an email confirmation of your request!

or contact us :

To be eligible for a return or exchange, you must provide the following within 24 hours of receiving the product:

Unboxing Video (from start to end showing package condition)
Photos of the received product (from multiple angles showing any damage or issue)
Photo of the package’s outer cover
Image of the shipping label

These proofs must be clear and sent to our WhatsApp support at +91 7483817424 This helps us verify your concern and speed up the resolution.

Products must be returned unused, in original condition with tags and packaging intact
Sarees that have fall/pico/edging done will not be accepted for return/exchange.
Customized or stitched items are non-returnable.
Items bought during clearance sales, festive offers, or are non-refundable And not exchangeable
Shipping and COD charges are non-refundable.
Only one-time exchange or return is allowed per order.
In case of wrong or damaged product, return shipping will be covered by us
In cases where the return is for any other reason, customers are responsible for return shipping

You can get a full refund of the product you don’t want if it is damaged or has a different colour or a wrong product is sent to you. We although suggest our customer to exchange the product with any other product in our site but if you still want to return than you can get refund within 7 business days once we receive and examine the product and it will be charged upto Rs.499 Per Product.
A processing fee of up to Rs. 499 per returned product will be deducted for refunds. This does not apply to exchanges for wrong or defective items
Product Exchange You can exchange the returned item for: A different design of the same price, or A higher-priced product (by paying the difference)

Orders can be canceled only before dispatch.
Pre-paid orders canceled by the customer will incur acancellation fee based on the product value.
Once shipped, cancellations are not allowed.
After we receive your returned item, it will go through Quality Check (QC).
Once approved, we will process your credit/exchange accordingly.

Model images on our site are for representation purpo.ses
Actual color, texture, or weaving details may slightly vary due to screen settings, lighting, and photo-shoot effects.
Accessories like jewelry, handbags, or props used in product images are not included unless mentioned explicitly in the product description.

By placing an order on our website, you acknowledge and agree to this return policy. We request all customers to read the product details carefully before making a purchase.

📞 Contact Us:

📱 Phone: 7483817424

We are here to help you with any queries related to your orders or returns.

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